IT Helpdesk Technician (M/F/X)
We are looking for a motivated and skilled IT Helpdesk Technician to join our team. You will be responsible for first-level support and on-site assistance for the entire casino complex, ensuring the smooth operation of our IT infrastructure.
Responsibilities:- Provide first-level support and on-site assistance for new and existing workspaces.
- Support software applications, workstations, mobile devices, printers, and casino production machine connections within defined SLA levels.
- Accurately document troubleshooting steps, solutions, and best practices for future reference.
- Identify and resolve hardware/software issues for laptops (VPN, Microsoft products, business applications, etc.).
- Manage user access and prepare laptops for onboarding or replacements.
- Handle incidents and service requests via various communication channels (telephone, service management systems, emails).
- Proficiency in Microsoft operating systems and desktop applications.
- Experience in troubleshooting, particularly with VPN software.
- Familiarity with Service Desk ticketing software.
- Bachelor's degree in IT (or equivalent experience/knowledge).
- Proven experience in an IT support role.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and team-oriented mindset.
- Ability to manage multiple tasks and prioritize effectively.
- Willingness to occasionally work late shifts.
- Be part of a dynamic and international team at the largest casino in Belgium.
- Access a unique network, know-how, and best practices as a member of the CAI Group.
- Enjoy opportunities for professional growth and development.
- Work in a supportive and inclusive environment.
To apply, please send your application to [email protected].