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F&B Manager

The Food & Beverage (F&B) Manager is responsible for overseeing all F&B operations in a fast-paced casino environment, which includes managing the staff of 2 bars and 1 restaurant, ensuring excellent customer service, and maintaining operational efficiency.

The F&B Manager will also be in charge of organizing corporate events, driving sales strategies, and providing direction to the chef to maintain high-quality food standards.

Key Responsibilities:

  • Operational Management:
    • Oversee the daily operations of the bars and restaurant, ensuring seamless service delivery.
    • Schedule, train, and manage F&B staff to maintain high levels of service and hospitality.
    • Ensure compliance with all food safety and health regulations.
    • Manage inventory, control costs, and minimize waste.
  • Team Leadership & Development:
    • Recruit, train, and develop F&B staff, ensuring ongoing coaching and performance management.
    • Foster a positive team culture focused on providing exceptional guest experiences.
    • Coordinate with the chef to ensure food quality standards are met and maintained.
  • Corporate Events & Sales:
    • Work closely with the events team to coordinate and execute corporate events.
    • Drive F&B revenue through strategic sales initiatives and upselling opportunities.
    • Build relationships with clients to ensure repeat business and positive feedback.
  • Collaboration with the Chef:
    • Provide leadership and direction to the restaurant chef to create and execute seasonal menus.
    • Collaborate on menu planning, food presentation, and innovation while keeping profitability in mind.
    • Ensure that all food offerings align with guest expectations and casino standards.
  • Financial & Administrative Responsibilities:
    • Manage the F&B budget, tracking revenue, and expenses to meet financial targets.
    • Prepare reports on sales, labor costs, and inventory control to present to senior management.
    • Oversee the purchasing of food and beverages, working closely with suppliers to negotiate contracts.
  • Qualifications:

    • Proven experience in a managerial role within the food & beverage or hospitality industry, preferably in a casino environment.
    • Strong leadership skills with experience managing a team in a 7-day-per-week operation.
    • Excellent understanding of corporate event coordination and F&B sales strategies.
    • Ability to manage budgets and control costs effectively.
    • Familiarity with food safety regulations and standards.
    • Strong communication (FR, NL , EN), organizational, and problem-solving skills.

    Apply

    Security guard (M/F/X)

    Grand Casino Brussels VIAGE is the largest casino in Belgium and the Entertainment Centre in the heart of Brussels. Every day, our agents make a difference for our customers and employees in the field of security. Are you looking for a next step in your career and do you already have experience in the field of security? Then don't let this opportunity pass you by and apply today!

    Job description

    • You identify unsafe and undesirable situations, you make your check rounds, you monitor the safety of the building and you register visitors.
    • You are responsible for a customer-friendly reception and ensure that all procedures are followed correctly.
    • You guarantee the safety of our customers, visitors and staff.
    • You ensure strict application and enforcement of safety.
    • You play an active role in the control systems of the casino.
    • In this responsible and varied position, you work together with various colleagues and make use of modern tools.

    Profile

    • You have completed the necessary training courses and have all the necessary certificates. You also have already experience in the field of security.
    • Clean criminal record
    • Psycho-technical evaluation
    • First aid certificate
    • A guarding licence together with a licence to work at night (exe 07-10)
    • You are fluent in French with a good knowledge of English. Dutch is a good to have.
    • You have a neat appearance and always know how to provide good customer service.
    • You are empathetic, calm and know how to deal with stress.
    • You are discreet and reliable.
    • You are willing to work a shift system (day/night/weekend).

    Our offer

    • An interesting & challenging position with a unique company culture.
    • A competitive salary package with extra legal benefits.

    Interested candidates who are over 21 years old can send their application (cv with cover letter) to [email protected] (reference: Security guard).

    Apply

    Cashier

    Do you want to work in international environment and integrate in a young and dynamic team? 

    Viage is looking for a Cashier!

    Function:

    • Cash Management;
    • Handle all cash transactions : sale or repurchase of tokens, payment of profits, purchase of foreign currency (no sale);
    • Guarantee the good organization of the cash register and accurate counting of daily movements;
    • Customer identification according to internal procedures;
    • Comply with procedures and security rules, specific to the Casino;
    • Ensure a professional service to guarantee a high standard customer experience.

    Profile:

    • Cashier experience is an advantage;
    • You have an eye for detail and like working with costumers; you are very customer satisfaction-oriented;
    • You are honest, discreet and punctual;
    • You like to be part of a team but can also work independently;
    • You are fluent in French, English and Dutch;
    • You are ready to work variable hours and on weekends or bank holidays.

    We offer:

    • A full-time job with mixed hours (nights and weekends included);
    • A dynamic and international work environment;
    • An attractive salary and benefits (meal vouchers, group and hospitalization insurance…).

     Interested candidates can send their application (CV + cover letter) to the following address: [email protected].

    Apply

    Event Sales Coordinator (M/F/X)

    Job Description:

    As an Event Sales Coordinator in the catering industry, you will be responsible for managing, planning, and coordinating all aspects of event-related sales in our establishment. Your role will be essential in ensuring the success and profitability of our private, corporate, and social events. You will work closely with clients and various departments to ensure an exceptional experience for our customers and to achieve our objectives.

    Responsibilities:

    • Plan and coordinate all sales-related events, including receptions, banquets, business meetings, etc.
    • Collaborate with clients to understand their needs and expectations, and develop customized proposals based on their requirements.
    • Develop personalized proposals and quotes based on the specific needs and requirements of each event, ensuring to maximize revenue and customer satisfaction.
    • Coordinate with other departments of the establishment, including catering and marketing, to ensure that all aspects of the event are taken care of.
    • Regularly follow up with prospects and existing clients, maintaining lasting relationships and ensuring high-quality customer service throughout the event planning process.
    • Follow up before, during, and after each event to ensure customer satisfaction and maintain the quality of our establishment while identifying opportunities for improvement.
    • Keep client database up to date and utilize customer relationship management tools to track prospects and existing clients.
    • Monitor industry trends to propose innovative ideas to enhance the establishment's event services.
    • Adhere to quality and service standards established by the establishment and ensure compliance with health and safety policies and regulations.
    • Provide logistical support during events, including supervising staff, managing vendors, and resolving unforeseen issues.

    Requirements:

    • Previous experience in event coordination, preferably in the catering or hospitality sector.
    • Proficiency in English, French, and Dutch languages, both written and spoken, with the ability to communicate effectively with a multilingual clientele.
    • Excellent written and verbal communication skills, with a demonstrated ability to interact effectively with clients and team members.
    • Ability to work independently while collaborating effectively with multiple departments.
    • Strong organizational and time management skills, with particular attention to detail.
    • Proficiency in customer relationship management (CRM) software and productivity tools such as Microsoft Office, Excel, etc.
    • Flexibility to work outside normal business hours, including evenings and weekends, as per event requirements.
    • Ability to work effectively under pressure and proactively solve problems.

    Apply

    Commis barman (M/F/X)

    Grand Casino Brussels VIAGE is looking for motivated and experienced bar staff. As a Commis barman you ensure quality service and standards whilst delivering a memorable guest experience.

    Job description

    • You serve drinks and meals in the gaming room or at the counter
    • You observe the regulations that are included in the guidelines and procedures
    • You observe the security regulations and rules relating to professional confidentiality
    • You have a sense of hospitality that you incorporate in your client service

    Profile

    • You must be prepared to work on Saturdays, Sundays and public holidays based on variable working hours (38-hour week) as well as evenings/nights
    • Good appearance
    • Trilingual is an advantage: French-Dutch-English
    • Work experience of at least one year in the hotel and catering sector

    Our offer

    • Interesting positions with responsibilities
    • An international setting
    • An attractive salary and fringe benefits
    • Uniform provided by the company

    Interested candidates who are over 18 years old can send their application (cv with cover letter) to [email protected] (reference: Commis barman).

    Apply

    Experienced dealer (M/F/X)

    Grand Casino Brussels VIAGE is currently looking for motivated and experienced gaming staff. We are recruiting part-time and full-time croupiers.

    Job description

    • You deal fairly, safely and efficiently, according to the regulations and procedures.
    • You offer impeccable customer service.

    Profile

    • Variable working hours, evening and night work don’t scare you. You are prepared to work on weekends and public holidays.
    • You are well-groomed.
    • You speak French and / or Dutch, with a reasonable understanding of English
    • You have ideally 1 to 3 years’ experience as a Dealer on AR, BJ and one other game.
    • You must have the right to work in the EU.
    • You have a clean criminal record.

    Our offer

    • A great working environment
    • An attractive salary and benefits in an exciting cosmopolitan city.

    Interested candidates who are over 18 years old can send their application (cv with cover letter) to [email protected] (reference: Dealer).

    Apply

    Slot Host (M/F/X)

    Grand Casino Brussels VIAGE is currently looking for a motivated Host and/or Hostess to welcome is clients in the best conditions. You have very good linguistic knowledge (NL / FR / ENG) and you like the contact with the customers

    Tasks

    You will be in charge to welcome and you will ensure the well-being of the customers. Specifically, you will need to:

    • Welcome and register clients in accordance with regulations and VIAGE procedures.
    • Inform clients and provide them with a high level of service both at Reception and at Slots machines.
    • Manage the cloakroom with order and rigor: handling coats and personal belongings of clients.

    Profile

    • You are ready to work on a variable schedule and evenings / nights.
    • You are willing to work on weekends and public holidays.
    • You have a good presentation.
    • You have good linguistic knowledge (French, Dutch and English).
    • You are able to provide us with a clean criminal record.

     Interested candidates can send their application (CV + motivation letter) .

    Apply

    Spontaneous applications

    All members of staff must be at least 18 years of age and have a clean criminal record. We are always looking for bartenders, hosts and dealers. Do not hesitate to send us your resume.

    Apply